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Home | SSL Certificate Products | FAQ | Support | Resellers | International | About Us | News | Contact Us |
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RapidSSL
FAQs |
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We love to hear from our customers, whatever
it is you have to say about RapidSSL.com. If you are not happy with the
service levels we provide we will endevour to solve your issues promptly
and professionally. If you are happy, why not let us know!
"I have used RapidSSL per the recommendation of an associate. After dealing with Thawte aka Verisign for numerous years and getting more and more frustrated with the arduous task of requesting new and renewal SSL certificates, switching over to RapidSSL was the best thing my Company could have done. I no longer have to wait 5 "business" days for the issuance of a certificate. I get online, pay for the cert, answer a few questions and it's done! It really is as easy as that! I have just recently had to contact Tech Support for some assistance on a renewal cert, actually the first time I had to even call RapidSSL, and was preparing myself, as I dialed the number, to have to communicate with a automated attendant and press 20 thousand extensions before hopefully getting through to support voicemail... 2 rings, a very polite young lady answered and asked "Thank you for calling RapidSSL. How may I direct your call?" I said "Support please.", a few seconds of music on hold and I got through! Not to voice mail but to an actual living breathing human being, with the most delightful accent! I explained my problem, went through a few diagnostics, and had a reissue of my cert shortly thereafter. All this in less than a 24 hour turnaround time! The ISP community is small and I have and will keep recommending RapidSSL to them." Sincerely,
"Thank you for all your help with getting the SSL Key for www.aps123.com. I was impressed with your prompt reply and knowledge of the situation."
"You deliver what you sell. I read through your documentation
and researched what I wanted to do. Did some prep on my server, and now
I have SSL running in a matter of minutes..."
"As the president of Find RFP, the government RFP Finder and
Notification system, I am extremely impressed by your product and service!
When we called your office for technical support, our call was answered
within seconds, and we got help from competent technical experts. We used
to spend 20 times mores on other SSL products, but had to wait for more
than 20 times longer to get our calls answered. I will recommend your
product to everyone with enthusiasm. Keep up with the great work!"
"Thank you very much for your help and highly professional support
with the Wildcard Certificate *.autowebaccessories.com! We sell auto accessories
for different car makes and use subdomains for each of them. The FreeSSL
wildcard certificate is the most economical and robust solution in our
case, and it's fairly easy to install and maintain. So, we wish FreeSSL
a long stay in business and hope to enjoy your service in the future."
"Just like to congratulate you on supplying the most painless
ssl certificate I've ever bought! Your system is so easy to use. It only
took 30 minutes to swap our old Thawte certificate for a new ChainedSSL!
I was dreading the whole process - based on previous experiences of faxes
and phone calls - but you chaps made it easy. Well done."
"Our RapidSSL.com ChainedSSL certificate was surprisingly easy
to request and install. They really mean 'immediate' issuance, the process
is very professionally handled. FreeSSL.com's friendly support staff was
quickly at hand to answer some pertinent questions. We are extremely happy!"
"I love the fact that I can get this done so quickly through
an automated process! The last time I got a certificate was several years
ago through Thawte, and it was a nightmare by comparison."
"Customer service and easy to use is the main reason i recommend
freessl.com. I will be back soon."
"I run a web development and web hosting company. I have been
looking for a good and affordable SSL service and before I came across
FreeSSL.com I thought it was hopeless, I'm glad there are other companies
looking to help small businesses that plainly don't have the $825/$1200
spending budget for a cert. This helped big time and I thank you. I want
to offer this to all my customers and clients."
"I would just like to say that your system is excellent. We have
found an SSL solution that really works. You guys are great. Keep up the
good work."
"Kick ass, best idea ever, no hassle, no complaints!"
"As a medium sized business, FreeSSL provided us with an excellent
alternative to expensive, enterprise-level SSL certificates. The automated
enrollment process meant our certificate request was signed in minutes,
not days, and the response to our technical queries was exceptional. Highly
recommended."
"Great product, great enrollment process (plus, your online documentation
is clear and precise). We now use FreeSSL.com certificates for a local
webmail server and our wireless gateway. Thanks very much."
"I am new to using SSL and I appreciate FreeSSL.com's instant
response and support. I recommend FreeSSL.com to my friends and colleagues.
Thanks again!"
"That was so cool… nice one guys love the way it integrates
with the webpage. Fantastic, Best Regards."
"Now that is what I call a clever use of technology! Superb."
© 2005 RapidSSL.com.
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